Zingerman's Deli in Ann Arbor, Michigan, has set the standard for great customer service in the specialty foods industry by combining an innovative service philosophy with practical working systems. Zingerman's approach has been applied successfully in a wide variety of businesses and non-profits – banks, insurance agencies, healthcare providers, museums, libraries, and non-food retailers – that are committed to improving the quality of their customer service. In this intensive, Zingerman's founder, Ari Weinzweig, will share the Zingerman's philosophies and practices.